Testimonials
I am writing to say 'thanks' for your excellent work on our second annual Executive Coaching Survey.
As you recall, we partnered with Penn State and Texas Christian to conduct the survey this year, so everything had to be perfect, in image and execution. IQS certainly hit the mark for us.
You provided a tasteful and reliable platform that allowed us to collect survey responses from around the globe, with a forty percent increase in volume from last year. Not only that, you designed a new and beautiful four-language interface that had us collect responses in English, German, French and Spanish.
There's no question we will use IQS for next year's project, and any other data collection we need to do. If someone is considering your services, please feel free to show them this letter, and my personal recommendation that they engage IQS, any time they need a world-class partner, reliable results and an image that impresses.
Kindest regards, and many thanks,
Karl Corbett
CEO, Sasha Corporation
Business Manager, Sherpa Coaching
Cincinnati, Ohio USA
We are involved in a number of partnerships with the Jefferson County Community; one is a literacy program called Every 1 Reads, and a second is a math/science achievement initiative. Both initiatives require broad-based community support. We needed to determine how successful we had been in getting the community informed about the Every 1 Reads Program. Likewise, we needed to determine baseline information about where we stood with community understanding about the math/science initiative.
IQS Research designed and administered a survey that accomplished both tasks. They were excellent in constructing a valid survey instrument and delivered the results in a timely manner (with a very aggressive timeline). We are a data-driven organization. IQS Research gave us the data we needed for both a beginning and mid-term evaluation.
Marty Bell
Deputy to Superintendent
Jefferson County Public Schools
We've worked with IQS Research for four years now and their service has been outstanding. Shawn worked with us from start to finish and together we've developed a real quality quantitative research engine and the results have been fantastic. Our IQS consumer feedback surveys have become an integral part of our overall product planning and development process. We appreciate the one-to-one work relationship and their personal and friendly customer service is second to none.
Joe Reagan
President
Greater Louisville, Inc.
The Heuser Clinic and Louisville Youth Training Center and Tap Into
Fitness are proud to be associated with such a qualified, highly efficient
group of individuals at IQS who work closely with us to accomplish
our goals to measure the success of our fitness and nutrition education program called Tap Into Fitness. Not only have they developed surveys and tracking systems that demonstrate our results, but they are constantly reviewing new ways to obtain more information from the data we obtain. Shawn
Herbig has made this a team operation between IQS and Tap Into Fitness. We meet and communicate on a regular basis to discuss other ways to simplify the methods of obtaining the data and to review our progress. It has been a smooth effective working relationship.
We are working toward an effective research study to be completed in the next 2-3 years and we feel strongly the research implemented by IQS will be able to demonstrate the effectiveness of our program. We are confident IQS will study and evaluate the data we've assembled and help us prove that these results can be repeated in other communities with similar programs and be just as successful in treating the obesity crisis.
Our program would be meaningless without the research component provided so efficiently by IQS Research. We thank-you.
Peggy Heuser R.N.
Chief Operating Officer
Heuser Clinic/Louisville Youth Training Center
Our company wanted to know our customers' thoughts and opinions about our products, our services, our field representatives, and the total customer experience so we hired IQS Research to design and conduct a study for us focusing at the route level. There were several AH HA! moments as we studied the results of the research. Now we're able to focus on filling those wants and needs of our customers that research showed was most important to them. We work hard to know our customers. IQS can help any company know theirs'.
Bob Patterson
President
Consumers Choice Coffee
LINAK U.S. Inc. has a unique company culture centered on a strong Company Values Program. We annually take the temperature to ensure that our corporate culture is always operating at the highest level. Having worked with global research companies we were looking for a local research partner that would work with us to further improve our existing research program. IQS Research proved to be that partner. They worked with us to make subtle but significant changes to our existing process, which helped to make the process easier for our employees. Then they developed a reporting structure to help us fully utilize the information gathered. All of these changes helped to make our Leadership and Values survey even more meaningful for our management team. It was a great experience to work with the IQS Research team.
Lisa Tabler
Company Administrator/Manager
LINAK U.S. Inc.
To Whom It May Concern:
My name is Robert Nader, Manager of Vehicle Service and Programs, Ford Customer Service Division for Ranger and Mazda B-Series trucks. I would like to express my work alignment with Mr. Shawn Herbig President of Innovative Quality Solutions, Inc. for several customer research programs and studies for the Ford Ranger Engineering Team under my direction. These programs were designed with one focus, “To put the Ford Ranger Engineering Team in touch with Ford Ranger Customers.” During the duration of these programs we found IQS to be a true ally in our efforts. IQS was proficient in handling the research programs launch to wrap-up with complete professionalism and efficiency. With today’s environment, time, is of the utmost essential. During the entire customer research program IQS enabled my colleagues, Ford Engineering Team, to focus on our day-to-day operations freeing up time that Ford would have spent to put the program in gear. I personally thank Mr. Herbig and his team for doing this.
IQS provided regular updates on our program and never felt as though we were out of the loop. Upon completion of our research programs, we were always very impressed to hear the customers’ insights. IQS was able to present this information in a manner truly usable to the team. Currently Ford Motor Company is using this data gathered from these studies for future Mazda and Ranger programs.
The knowledge provided by IQS Research made a significant contribution toward helping us to meet our customer satisfaction and quality improvement targets. Based on our experiences, I would highly recommend any future research programs and their services offered by IQS Research.
Sincerely,
Robert Naber
Manager – VS&P, FCSD Ranger Engineering
To Whom It May Concern:
I would like to let this letter serve as a recommendation for the company IQS Research, whose President is Mr. Shawn Herbig.
As Quality Manager at the Ford Louisville Assembly Plant and current Six Sigma Manager, I can personally tell you what an outstanding job Mr. Herbig and his company does.
The name “Innovative Quality Solutions” is most appropriate because the services that this company provides are truly cutting-edge. With the help of Mr. Herbig and his company, there were many customer focused projects launched at the Louisville Plant.
For example, our Plant did customer clinics with actual purchasers of our vehicles as well as dealers. With Mr. Herbig’s leadership and skills, a very fine program was launched and the clinics were a huge success.
Another example is the Glove Box Survey. This innovative tool was used during the launch of our Sport Trac to get customer data to help us respond quickly to issues.
In summary, Mr. Herbig and IQS Research have been a very professional and dynamic team to work with and I would highly recommend them for other companies to help in their specialized needs.
Sincerely,
Mary Maki
Six Sigma Manager
